ShogunTours
Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Your Privacy is Protected
At ShogunTours, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
1.1 Personal Information
When you book a tour or contact us, we may collect the following information:
- Full name and contact details (email, phone number)
- Travel dates and tour preferences
- Number of participants and ages (for group bookings)
- Special requirements or accessibility needs
- Payment information (processed securely through third-party providers)
- Emergency contact information
1.2 Automatically Collected Information
- IP address and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
- Device information and location data (if permitted)
1.3 Photos and Media
During tours, we may take photos or videos that include participants. These may be used for marketing purposes unless you specifically opt out.
2. How We Use Your Information
Tour Services
- • Processing and confirming bookings
- • Communicating with customers
- • Customizing tour experiences
- • Providing customer support
Business Operations
- • Improving our services
- • Marketing and promotions
- • Legal compliance
- • Fraud prevention
2.1 Legal Basis for Processing
We process your personal information based on:
- Contract fulfillment: To provide the tour services you've booked
- Legitimate interests: To improve our services and communicate with customers
- Consent: For marketing communications and photo usage
- Legal obligations: To comply with applicable laws and regulations
3. How We Share Your Information
We only share your personal information in the following circumstances:
3.1 Service Providers
- Tour guides and local partners
- Payment processing companies
- Transportation providers
- Restaurant and activity partners
- Website hosting and analytics services
3.2 Legal Requirements
We may disclose information when required by law, to protect our rights, or in response to legal processes.
ShogunTours does not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security and Protection
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your data:
Encryption
Data encrypted in transit and at rest
Access Control
Limited access on need-to-know basis
Secure Hosting
Protected servers and databases
4.2 Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typically:
- Booking information: 7 years for financial and legal compliance
- Marketing communications: Until you unsubscribe
- Website analytics: 2 years
- Photos and testimonials: Until you request removal
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request copies of your personal data
Correction
Update or correct inaccurate information
Deletion
Request removal of your personal data
Restriction
Limit how we process your data
Portability
Receive your data in a portable format
Objection
Object to certain processing activities
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@shoguntoursjapan.com
Subject line: "Privacy Rights Request"
Response time: We will respond within 30 days
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Required for website functionality
Help us understand how visitors use our site
Used to show relevant advertisements
6.2 Managing Cookies
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.
7. International Data Transfers
As an international tour company, we may transfer your personal information to countries outside of Japan for processing. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under this age without parental consent.
For children participating in tours, we require:
- Parental or guardian consent for booking
- Adult supervision during tours
- Special consideration for photo/video consent
9. Policy Updates and Contact Information
9.1 Policy Updates
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification to customers.
9.2 Data Protection Officer
For privacy-related questions or concerns, please contact our Data Protection Officer:
Email: info@shoguntoursjapan.com