Privacy Policy

1.1 Personal Information

When you book a tour or contact us, we may collect the following information:

• Full name and contact details (email, phone number)
• Travel dates and tour preferences
• Number of participants and ages (for group bookings)
• Special requirements or accessibility needs
• Payment information (processed securely through third-party providers)
• Emergency contact information

1.2 Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and location data (if permitted)

1.3 Photos and Media

During tours, we may take photos or videos that include participants. These may be used for marketing purposes unless you specifically opt out.

2.1 Legal Basis for Processing

We process your personal information based on:

• Contract fulfillment: To provide the tour services you've booked
• Legitimate interests: To improve our services and communicate with customers
• Consent: For marketing communications and photo usage
• Legal obligations: To comply with applicable laws and regulations

We only share your personal information in the following circumstances:

3.1 Service Providers

• Tour guides and local partners
• Payment processing companies
• Transportation providers
• Restaurant and activity partners
• Website hosting and analytics services

3.2 Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes.

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your data:

4.2 Data Retention

We retain your personal information only as long as necessary. Typically:

• Booking information: 7 years for financial and legal compliance
• Marketing communications: Until you unsubscribe
• Website analytics: 2 years
• Photos and testimonials: Until you request removal

You have the following rights regarding your personal information:

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

As an international tour company, we may transfer your personal information to countries outside of Japan for processing. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under this age without parental consent.

For children participating in tours, we require:

• Parental or guardian consent for booking
• Adult supervision during tours
• Special consideration for photo/video consent

9.1 Policy Updates

We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification to customers.

9.2 Data Protection Officer

For privacy-related questions or concerns, please contact us: